Sonya Lakey
Customer Service Professional


Great customer service is what it’s all about – no matter your vocation. After many years working in human services/education, I’m excited to be part of a growing and dynamic company like Simple Solutions! In addition to being part of the inspection support network, I love going out “in the sticks” with my husband of 25 years, and our Golden Retriever mix, Ella. I’m a sucker for the Hallmark Channel, Jane Austen, and the occasional spot of dark chocolate.  


Candy Fox
Customer Service Professional


Hello, my name is Candy and I am a proud mother of 5 children. I have worked in the customer service field for over 30 years. I enjoy meeting and working with new people. I am very outgoing and like helping others. In my spare time I enjoy watching my favorite shows, hanging with my kids and reading a good book!


John T. Ward
Vice President


John is a lifelong Indianapolis resident.  He graduated from Cathedral High School in 1997 and received his Bachelor of Science from Ball State University in 2002.  For the past 10 years, John has participated in various roles in the Transportation and Logistics industry.  Most recently, he managed a private fleet for a Fortune 500 company that included responsibilities in personnel management, P&L, regulatory compliance, and serving as primary customer service contact for large clients.  John looks forward to being part of the Simple Solutions team, and serving the needs of its clients.  John is married to his wife Jamie, and has 3 children.  He enjoys Colts and Notre Dame football, and playing with his dogs (Kuma- Akita and Krieger- German Shepherd).





Sarah Jones
Customer Service Professional


Hello! My name is Sarah and I am the proud mother of an amazing son. I have worked in the customer service field for over 25 years. I enjoy meeting and working with new people. I am very outgoing and like helping others. In my spare time I enjoy swimming and catching up on my favorite shows.


Meryl Feathers
Office Manager / Marketing Director


Hello! My name is Meryl and I am the mother of two crazy kids! I've been married to my best friend, Charlie, for 17 years. We also have two dogs (they're crazy too) and we recently got a kitten.

In my spare time I like to watch old murder mysteries and do crafty things.  

Betsy Miller
Customer Service Professional


Hello, my name is Betsy and I'm a happily married mother of 3 beautiful children. I have many years of experience in customer service with the majority centered in the Property Management field. I enjoy meeting and talking with new people as I am very much a people person. In my spare time, I love to spend time with my family, watch movies and listen to all different genres of music.

Shawna Terry
Customer Service Professional


I am a happily married, mother of 2 amazing children. 
I excel in the customer service industry and enjoy working with people on a daily basis. 
In my free time, I enjoy sports and spending time with my family. 
I have been working at Simple Solutions over 6 and a half years, and I absolutely love our clients.

Alyssa Velez
Customer Service Professional


Hello, my name is Alyssa. I am happily married to my best friend. I have been in customer service my entire adult life. Nothing brings me more joy than knowing I helped give a customer a wonderful and memorable experience. I am very much a people person and love talking to new people. I love any kind of music as long as it's got soul. In my free time I am most likely hanging out with my dog (Proud boxer mom), Crocheting, cooking or binge watching something on Netflix.

Jamie R. Ward
President


I am a happily married, mother of three beautiful children. I am originally from Northern Ohio but have settled in the suburbs of Indianapolis with my wonderful husband of 12 years. 


Since 2011, I have grown Simple Solutions into an exceptional call center exclusively servicing home inspectors.

 
Prior to starting my own business, I had the pleasure of working exclusively with home inspectors for almost 3 years as a Director of Business Development for a Carmel, IN based company. For almost 10 years I worked within the Mortgage industry so I am very familiar with the home buying process. 


I love being able to work side by side with not only my staff but with all our clients on a day to day basis.

Meet Your Staff

Erin Pollock
Customer Service Professional


I have done customer service for many years. I'm married to my best friend and together we have 6 kids and 13 grandkids! In my spare time I keep busy with either cooking, sewing, or some other kind of craft. (I also do tattoos on the side.)