Sonya Lakey
Customer Service Professional


Great customer service is what it’s all about – no matter your vocation. After many years working in human services/education, I’m excited to be part of a growing and dynamic company like Simple Solutions! In addition to being part of the inspection support network, I love going out “in the sticks” with my husband of 25 years, and our Golden Retriever mix, Ella. I’m a sucker for the Hallmark Channel, Jane Austen, and the occasional spot of dark chocolate.  


Rachel Lamb
Customer Service Professional


Hello! I'm Rachel, and I am married to my very best friend of 3 years. We have 1 daughter who keeps us very busy, and also 2 older step daughters. I enjoy hanging out at home with my family, and playing with our two crazy dogs "Wee Mac" & "Stella". We also love traveling, especially to our summer beach destination in Destin, FL!  

My professional experience includes over 10 years of customer service experience, and more recently using my education in business as a Human Resources Professional in both corporate and non profit organizations. I'm excited to be a part of the Simple Solutions team, and excited to assist customers with professionalism & a great attitude!

Erin Pollock
Customer Service Professional



Meet Your Staff

Annie Bertucci
Customer Service Professional


Hi! I’m Annie, I’m a single mother of a beautiful and fun 8-year-old daughter. I’m originally from Montreal (yes I speak French), but I’ve been in the USA since sophomore year in high school (so a while now 20+ years) I graduated from Loyola University Chicago with a B.S. in Biology, but health circumstances made me do a big career shift from medical research to customer service I’ve been doing it for a few years now.  I’m still a nerd but I enjoy helping and interacting with people much more than hanging out with cells in culture plates.  I enjoy doing arts and crafts, cooking and baking and gardening with my daughter.  I also genuinely love learning new things and helping people.  I’m very grateful and excited to be a part of the Simple Solutions team!

Meryl Feathers
Office Manager / Marketing Director


Hello! My name is Meryl and I am the mother of two crazy kids! I've been married to my best friend, Charlie, for 17 years. We also have two dogs (they're crazy too).

In my spare time I like to watch old murder mysteries and do crafty things.  

Betsy Miller
Customer Service / Management


Hello, my name is Betsy and I'm a happily married mother of 3 beautiful children. I have many years of experience in customer service with the majority centered in the Property Management field. I enjoy meeting and talking with new people as I am very much a people person. In my spare time, I love to spend time with my family, watch movies and listen to all different genres of music.

Shawna Terry
Customer Service Professional


I am a happily married, mother of 2 amazing children. 
I excel in the customer service industry and enjoy working with people on a daily basis. 
In my free time, I enjoy sports and spending time with my family. 
I have been working at Simple Solutions over 6 and a half years, and I absolutely love our clients.

Lesley Smith
Customer Service Professional


I am a single, happy mother of two amazing children. I've been in the customer service industry since the late eighties and I thoroughly enjoy helping others and building relationships through my work. I love learning new things and being a part of such a great team! 
I spend most of my free time with my kiddos.. My son and I love to fish, skeet shoot and play basketball.. the mall, manicures, rollerblading  and playing with our new puppy, Carley, tops the list for my daughter and I. Living each day fully with family and friends and loving your job is my recipe for greatness!​

Christy Meyer
Customer Service / Management


Hi! I’m a happily married wife of ten years and mother of one.  In my spare time I enjoy cooking, watching television and relaxing.  My family and I love to travel to new places and are always taking little road trips.  My husband is a middle school math teacher and my daughter is a very talented artist!  We live on the west side of Indianapolis.

My work experience includes over fifteen years of customer service and sales experience along with five years of supervisory experience.  I love assisting customers with their requests and take pride in being a friendly and reliable resource to customers and to my co-workers. 

John T. Ward
Vice President


John is a lifelong Indianapolis resident.  He graduated from Cathedral High School in 1997 and received his Bachelor of Science from Ball State University in 2002.  For the past 10 years, John has participated in various roles in the Transportation and Logistics industry.  Most recently, he managed a private fleet for a Fortune 500 company that included responsibilities in personnel management, P&L, regulatory compliance, and serving as primary customer service contact for large clients.  John looks forward to being part of the Simple Solutions team, and serving the needs of its clients.  John is married to his wife Jamie, and has 3 children.  He enjoys Colts and Notre Dame football, and playing with his dogs (Kuma- Akita and Krieger- German Shepherd).





Jamie R. Ward
President


I am a happily married, mother of three beautiful children. I am originally from Northern Ohio but have settled in the suburbs of Indianapolis with my wonderful husband of 12 years. 


Since 2011, I have grown Simple Solutions into an exceptional call center exclusively servicing home inspectors.

 
Prior to starting my own business, I had the pleasure of working exclusively with home inspectors for almost 3 years as a Director of Business Development for a Carmel, IN based company. For almost 10 years I worked within the Mortgage industry so I am very familiar with the home buying process. 


I love being able to work side by side with not only my staff but with all our clients on a day to day basis.