Candy Fox
Customer Service Professional

Hello, my name is Candy and I am a proud mother of 5 children. I have worked in the customer service field for over 30 years. I enjoy meeting and working with new people. I am very outgoing and like helping others. In my spare time I enjoy watching my favorite shows, hanging with my kids and reading a good book!

Tamara Kearns
Customer Service Professional

My name is Tamara and I am a mother with 3 great kids. I have worked in customer service positions for over 8 years and love working in this field. I am a people person so, it makes my job a lot more fun. I just started here with Simple Solutions and I know it is going to be a great place with great people to work with. 

Alyssa Velez
Customer Service Professional

Hello, my name is Alyssa. I am happily married to my best friend. I have been in customer service my entire adult life. Nothing brings me more joy than knowing I helped give a customer a wonderful and memorable experience. I am very much a people person and love talking to new people. I love any kind of music as long as it's got soul. In my free time I am most likely hanging out with my dog (Proud boxer mom), Crocheting, cooking or binge watching something on Netflix.

Ariel Diamond
Customer Service Professional

My name is Ariel Diamond. I'm 36, originally from Chicago, Illinois, but currently I live with my adorable cat in Lima, OH. I love cooking, crafts, and writing. I'm currently learning guitar and like to audition for local shows in my spare time. I'm looking forward to working with you! 

Noah Spremich
Customer Service Professional

My name Noah and I am a happily married army wife with 2 fur children that take up most of my free time. I have been in the customer service industry for almost 10 years now, and truly enjoy helping people. I strive to provide an exceptional customer service experience and make sure each customer feels valued and appreciated. 

Sonya Lakey
Customer Service Professional

Great customer service is what it’s all about – no matter your vocation. After many years working in human services/education, I’m excited to be part of a growing and dynamic company like Simple Solutions! In addition to being part of the inspection support network, I love going out “in the sticks” with my Golden Retriever mix, Ella. I’m a sucker for the Hallmark Channel, Jane Austen, and the occasional spot of dark chocolate.  

Jessica Curtis
Customer Service Professional

My name is Jessica Curtis, I am 30 years old, born and raised in Columbus,Ohio. I was married 06/23/17 and moved to Zanesville,Ohio a year later where we both live with our 3 dogs. Yes, I said 3 dogs! They are our babies right now as we have no children yet. I love crafts and outdoor activities such as hiking in my spare time. I am excited to be apart of this team and can't wait to get to know everyone!

Meet Your Staff

Shawna Terry
Customer Service Professional

I am a happily married, mother of 2 amazing children. 
I excel in the customer service industry and enjoy working with people on a daily basis. 
In my free time, I enjoy sports and spending time with my family. 
I have been working at Simple Solutions for 7 years, and I absolutely love our clients.

Meryl Feathers
Office Manager / Marketing Director

Hello! My name is Meryl and I am the mother of two crazy kids! I've been married to my best friend, Charlie, for 17 years. We also have two dogs (they're crazy too) and we recently got a kitten.

In my spare time I like to watch old murder mysteries and do crafty things.  

Michelle Hernandez
Customer Service Professional

My name is Michelle and I am happily doing this crazy thing called life with my amazing spouse and 4 boys. In my spare time, I love watching movies and building drift cars with my husband. Currently, we are rebuilding a 1987 RX-7 that he got for me as a gift. I also love spontaneous trips and dad jokes. I live life trying to laugh with as many people as possible. I have many years of customer service experience mostly in the automotive industry and absolutely love working with people.  

"The most unprofitable item ever manufactured is an excuse." - John Mason

John T. Ward
Vice President

John is a lifelong Indianapolis resident.  He graduated from Cathedral High School in 1997 and received his Bachelor of Science from Ball State University in 2002.  For the past 10 years, John has participated in various roles in the Transportation and Logistics industry.  Most recently, he managed a private fleet for a Fortune 500 company that included responsibilities in personnel management, P&L, regulatory compliance, and serving as primary customer service contact for large clients.  John looks forward to being part of the Simple Solutions team, and serving the needs of its clients.  John is married to his wife Jamie, and has 3 children.  He enjoys Colts and Notre Dame football, and playing with his dogs (Kuma- Akita and Krieger- German Shepherd).

Erin Pollock
Customer Service Professional

I have done customer service for many years. I'm married to my best friend and together we have 6 kids and 13 grandkids! In my spare time I keep busy with either cooking, sewing, or some other kind of craft. (I also do tattoos on the side.)

Jamie R. Ward

I am a happily married, mother of three beautiful children. I am originally from Northern Ohio but have settled in the suburbs of Indianapolis with my wonderful husband of 12 years. 

Since 2011, I have grown Simple Solutions into an exceptional call center exclusively servicing home inspectors.

Prior to starting my own business, I had the pleasure of working exclusively with home inspectors for almost 3 years as a Director of Business Development for a Carmel, IN based company. For almost 10 years I worked within the Mortgage industry so I am very familiar with the home buying process. 

I love being able to work side by side with not only my staff but with all our clients on a day to day basis.